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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age.
It provides best practices from a global perspective.
The book starts by looking at the information needs and info-seeking behaviours of university students and faculty.
Then it examines the use cycle: consumer, instruction, and producer.
It examines the resource cycle: collection development, instructor, maintenance.
What are the essential elements of reference: orientation, instruction, collaborative planning, products?
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